Privacy Policy

Last updated: 4/27/2026

1. Information We Collect

When you visit our site or make a purchase, we collect certain information to process your order and improve your experience. This includes:

  • Personal information: name, email address, shipping address, and billing address provided at checkout.
  • Account information: email and password when you create an account.
  • Payment information: payment details are processed securely by Stripe and are never stored on our servers.
  • Usage data: pages visited, time spent on site, and other analytics to help us improve our service.

2. How We Use Your Information

We use the information we collect to:

  • Process and fulfill your orders, including sending confirmation emails and shipping updates.
  • Communicate with you about your account, orders, or customer service inquiries.
  • Send promotional emails and newsletters if you have opted in. You may unsubscribe at any time.
  • Improve our website, products, and customer experience.
  • Detect and prevent fraud or unauthorized activity.

3. Payment Security

All payment transactions are processed through Stripe, a PCI-compliant payment processor. We do not store your credit card number, CVV, or other sensitive payment details on our servers. Stripe's privacy policy governs how your payment information is handled.

4. Sharing Your Information

We do not sell your personal information. We may share your data with trusted third parties only as needed to operate our business:

  • Payment processing: Stripe, to securely handle transactions.
  • Email services: to send order confirmations and newsletters.
  • Shipping carriers: to deliver your orders.
  • Legal requirements: if required by law, regulation, or legal process.

5. Cookies

We use cookies and similar technologies to keep you signed in, remember your cart, and understand how you use our site. You can control cookies through your browser settings, but disabling them may affect site functionality.

6. Data Retention

We retain your personal information for as long as necessary to fulfill orders, provide customer support, and comply with legal obligations. If you request account deletion, we will remove your personal data within 30 days, except where retention is required by law.

7. Your Rights

Depending on your location, you may have the right to:

  • Access the personal data we hold about you.
  • Request correction of inaccurate information.
  • Request deletion of your personal data.
  • Opt out of marketing communications at any time.

To exercise any of these rights, please contact us at our contact page.

8. Children's Privacy

Our site is not directed to individuals under the age of 13. We do not knowingly collect personal information from children. If we become aware that a child has provided us with personal data, we will take steps to delete it.

9. Changes to This Policy

We may update this privacy policy from time to time. Changes will be posted on this page with an updated revision date. Your continued use of the site after changes are posted constitutes acceptance of the revised policy.

10. Contact

If you have questions about this privacy policy or how we handle your data, contact us at our contact page or email us at info@incompleteworldwide.com.